Privacy Policy

1. Introduction

Gray Street Veterinary Clinic (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Collection of Personal Information

We collect personal information necessary for us to provide veterinary services and operate our business. The types of personal information we may collect include:

  • Name
  • Contact details (phone number, email address, physical address)
  • Payment information
  • Pet information (name, breed, age, medical history)
  • Any other information you provide to us directly or indirectly through our website, social media, or during consultations.

3. How We Collect Personal Information

We collect personal information through various means, including:

  • Direct interactions (in-person, over the phone, via email)
  • Online forms and surveys on our website
  • Social media interactions
  • Payment transactions
  • CCTV footage for security purposes
  • Cookies and tracking technologies

4. Use of Personal Information

We use personal information to:

  • Provide veterinary services
  • Manage appointments and send reminders
  • Process payments and manage accounts
  • Communicate with you regarding your pet’s health, upcoming appointments, and clinic updates
  • Improve our services and website
  • Comply with legal obligations

5. Disclosure of Personal Information

We do not disclose your personal information to third parties except as required by law or as necessary to provide our services. This may include:

  • Veterinary specialists or emergency services
  • Pet insurance companies
  • Regulatory bodies
  • Our service providers (e.g., IT support, payment processors) who are bound by confidentiality obligations

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes:

  • Secure storage of physical records
  • Implementing appropriate technical and organizational measures for electronic data
  • Regular staff training on data privacy and security

7. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please contact us using the details provided below. We may require verification of your identity before fulfilling such requests.

8. Cookies and Tracking Technologies:

  • Cookies are small data files stored on your device that help us improve our website and provide a better user experience.
  • Google Analytics: We use Google Analytics to track and report website traffic. Google Analytics uses cookies to collect information about your use of our website. This information is aggregated and anonymized, meaning it does not identify individual users. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Managing Cookies: You can control cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may affect the functionality and features of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

✉️ Gray Street Veterinary Clinic

43 Gray Street,

Emerald, QLD 4720


📞 07 49824868