Terms and Conditions for SMS Services at Gray Street Vet Clinic


Gray Street Vet Clinic Messaging Program

By opting into our SMS services, you will receive appointment reminders, health tips for your pets, promotional offers, and important updates related to our clinic.

How to Cancel

You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

Support and Help

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to graystreet@emeraldvet.com or call 07 4982 4868.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Message and Data Rates

As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive messages as needed. For questions about your text plan or data plan, contact your wireless provider.


For privacy-related inquiries, please refer to our privacy policy: .